I have a business account at Wells Fargo, and I absolutely dread having to go in to the branch to do business. Why? The tellers are so…friendly.
Every time I go in, they don’t just ask me how my day is, they ask frankly personal questions. They want to know what I’m doing this weekend, they want to know what I’m doing later today, they want to know what my plans are for my birthday.
Now, even as I type this, it sounds so innocuous, like they’re just making every day pleasantries, but that’s not the way it feels. They don’t let it go. If I wave it off with a general “planning to have some fun” or “spending time with my family”, they keep digging: “oh, really, like what?”
Maybe it’s because it’s a bank, but it feels invasive to me. I’ve even tried gentle deflections like “I’d rather not say,” and they just come in from another angle.
Now, I know I could say “I’d rather not answer person questions, can we stick to business,” and I should. But I’m just wondering: am I alone in this? Or does anyone else who banks with ells Fargo feel the same way?
It’s the same thing at both the Wallingford and University District branches, so I’m assuming it’s part of their training.